Dispatch, Delivery & Returns Information

Dispatch, Delivery & Returns Information

BUYING ONLINE

Artworks available to purchase online are identifiable as the price is displayed, along with the option to add to basket. All other artworks are Price On Application. To find out the price of these works or to purchase, please click 'Enquire'

DISPATCH

Once payment has been received, it usually take 3 - 5 working days for our Gallery Team to prepare your artwork to be dispatched.

Please note, due to the current circumstances with COVID-19, we are experiencing minor delays in dispatching artworks. 

DELIVERY OPTIONS

The following delivery options are available for all unframed artworks;

- Collection (from London gallery)
- Courier (FedEx)

For sculpture and framed works, delivery will be completed by our Fine Art Handling service.

DELIVERY PRICES

Collection from our UK galleries is free of charge. Our sales team will call to arrange a suitable collection time.

Prices for unframed artwork delivered by courier are as follows:

- UK free
- Europe £50
- US £65
- ROW £80

All shipping costs include packing and insurance.

For sculpture and artworks which are sold framed, delivery costs will be calculated after checkout.

DELIVERY TIMES

Once dispatched, you should expect your order to arrive in the following timeframe:

- UK 5 - 7 working days
- Europe 7 - 10 working days
- US 10 -12 working days
- ROW 12 - 14 working days

VAT, SHIPPING & TAXES

If your delivery address is not within the EU, you will be subject to import tax and possibly delivery service charges, which are levied once a shipment reaches your country. You will be responsible for covering all costs for customs clearance. Please note that import VAT and customs policies vary widely from country to country and we'd advise you to contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.

RETURNS & CANCELLATIONS

To cancel your order, please contact our gallery team by email at logistics@maddoxgallery.com or by phone on +44 (0) 207 870 7622 (Monday - Friday, 10.00-18.00 GMT).

Under the Distance Selling Regulations your consumer rights entitle you to a full refund, including delivery cost, if you request one in writing within 14 working days of receiving your item(s). Once you have requested a refund, you must return the item within 14 days. Maddox Gallery does not cover the cost of returning the item(s).

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