FAQ's

Visiting Our Galleries

 Q. Are your galleries open?

Maddox Galleries are currently open by appointment only. To make an appointment, please contact: [email protected]  We hope to reopen to the general public in the near future.

 Q. Is the gallery free to enter?

Due to the current circumstances surrounding COVID-19, our galleries are open by appointment only. Once our galleries open again to the general public in due course, you can visit free of charge. 

Q. How are galleries taking precautionary measures to align with government guidelines when reopening? 

We will be restricting the number of visitors at any given time and are creating one-way systems round our gallery spaces. All galleries are equipped with PPE for staff and visitors.

Buying Artwork

Q: How do I purchase artwork?

Maddox Gallery offers you the option to purchase an artwork online, over the phone, or in any of our galleries. Please visit www.maddoxgallery.com or for all enquiries please email [email protected] 

 Q. Are you still accepting orders during this time? 

Absolutely, please go to www.maddoxgallery.com to view all our latest artwork and exhibitions. You can also email [email protected] and a member of our Gallery Team will be in touch.

Q. How can I find out how much a work of art costs? 

To find out the price of an artwork or to how to purchase, please click 'Enquire' and a member of our Gallery Team will be in touch.

 Q. When buying an artwork online what are my payment options?

Maddox Gallery accept all major credit and debit cards.

 Delivery

Q. What delivery options do you offer? 

The following delivery options are available for all unframed artworks; Collection (from London gallery) or Courier (FedEx). For sculpture and framed works, delivery will be completed by our Fine Art Handling service. For more information on delivery and dispatch, please visit https://maddoxgallery.com/delivery

Q. How long do deliveries take?

Once dispatched, you should expect your order to arrive in the following timeframe: UK 5 - 7 working days, Europe 7 - 10 working days, US 10 -12 working days, ROW 12 - 14 working days. Please note, due to the current COVID-19 situation, shipping agents are working through a high volume of backlog and shipment may take longer than stated above. For more information on delivery and dispatch, please visit https://maddoxgallery.com/delivery

Q: When will shipping of artworks commence after lockdown? 

We are complying with government regulations and are able to accommodate nearly all shipments. However please note, shipping agents are working through a high volume of backlog. Our logistics department would be happy to advise or answer any queries.

Q: I purchased artwork, when should I expect to receive it? 

We are working on a case by case basis so please enquire with our logistics department. 

Q: Do you install artworks? 

Installation of artworks is carried out by our highly trained team of technicians, who know how to handle, transport, crate and hang in your home at an exhibition quality. All technicians are equipped with the appropriate PPE at all times.

Artist, Artwork and Exhibitions

Q. How can I find out about Maddox’s Exhibitions? 

Please subscribe to our mailing list and follow us on our social media to receive all updates. Or, go to https://maddoxgallery.com/exhibitions/ for a full list of current and past exhibitions.  

 Q. How can I access catalogues?

To access our catalogues, please email i[email protected] and a member of the team will assist in the appropriate catalogue you are looking for. You can visit our artist pages on our website; www.maddoxgallery.com. 

 Q. I need more Information about a work of art, who do I get in contact with?

If the artwork you are interested in is displayed on the website, please click 'Enquire'. Alternatively, please email [email protected] and a member of the team will be in touch. 

 Q. Are all artworks framed, if so, what are the additional costs?

The framing of artwork differs from one to another. There may be additional costs to framing and we are happy to assist and advise on this if necessary. 

Conditions of Sale

At Maddox we don’t offer refunds unless there is due cause for the piece being returned, such as if the work is delivered damaged. In this case, the buyer must notify Maddox in writing of any defects immediately. For further information about our return policy, please visit our Terms and Conditions, or email [email protected] and a member of our team will be in touch.

Commissions

Q. My commission is in production, when will it be ready? 

Please speak to your client advisor for all updates, as this is a bespoke service and works on a case by case basis. 

Artist Submissions

Q. Do you accept artist submissions?

We regret that the gallery is unable to accept unsolicited requests at the moment. 

 Consignment

For all information on consignment and selling your art with Maddox Gallery, please see our consignment page https://maddoxgallery.com/sell/